Regrettably, we do not offer refunds for purchased items. Nevertheless, we are more than willing to facilitate exchanges in the event of damage or if an incorrect item is received during shipping or delivery transit. For any assistance, please do not hesitate to contact our customer service team, and we will endeavor to address your concerns promptly and professionally. Your satisfaction is of utmost importance to us.
We aim to ensure a seamless experience for our customers. Your order will undergo processing within 5-7 business days from the date of purchase. This includes thorough verification of payment, quality checks, meticulous packaging, and timely delivery. Should you have any inquiries or require further assistance, feel free to reach out to our dedicated customer service team. Your satisfaction is our priority.
Anticipate the delivery of backordered items within an estimated timeframe of 2-3 weeks from the date of your order placement. We appreciate your patience and understanding. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team. Your satisfaction is important to us, and we’re here to help.
For custom orders, such as custom framing or restorations, kindly reach out to us via email at info@frederickfineart.ca. Please attach a photo of your item and provide details such as image size and material. We look forward to assisting you with your unique requests. Thank you for choosing Frederick Fine Art.